Privacy Policy

Student Debt Exchange Privacy Policy

Effective November 1, 2017

1. INTRODUCTION

At Student Debt Exchange, we are committed to respecting and protecting your privacy.

This Privacy Policy describes how we collect, use and share information about you that we obtain through your use of our website at https://www.getundebt.com/ (the “Website”) and any products and services we provide through our Website (collectively referred to as the “Services”).

Please read this Privacy Policy carefully to understand how we will treat your information before you provide us with any information about you. Any capitalized terms used by but not defined in this Privacy Policy shall have the meaning set forth in the Terms of Use.

By using our Services, you are accepting and consenting to the practices described in this Privacy Policy (including as changed from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using our Services immediately.

Please review the sections below to learn more about our Privacy Policy:

  1. INTRODUCTION
  2. WHO WE ARE
  3. INFORMATION WE COLLECT
  4. HOW YOUR INFORMATION IS USED
  5. HOW YOUR INFORMATION IS SHARED
  6. YOUR CHOICES
  7. SECURITY
  8. CHILDREN’S PRIVACY
  9. EXTERNAL LINKS
  10. GEOGRAPHIC LOCATIONS
  11. CHANGES TO OUR PRIVACY POLICY
  12. CONTACT INFORMATION

2. WHO WE ARE

As used in this Privacy Policy, the terms “Student Debt Exchange” and “we”, “us” and “our” refer to Canada Holding Company, d/b/a Student Debt Exchange and its affiliates, which include our vendors, contractors, and agents, unless otherwise stated in this Privacy Policy.

3. INFORMATION WE COLLECT

We collect certain information to help us operate and provide the Services. If you do not wish to provide us with the following information, please delete your account or send us an email to privacy@getundebt.com and do not use our Services in any way.

3.1 Automatically through the Website

We automatically collect this information when you use the Services, including:

  • Information about the device(s) you use to access the Services, including MAC address, IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, and device identifiers;
  • Information about your visits to the Website, including the full URL clickstream to, through and from these websites (including date and time);
  • Information we need and use to facilitate your use of the Services (including to provide access to third party websites and services), such as URL requests, destination IP addresses, or device configuration details;
  • Website pages and listings you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We may also use technologies to automatically collect tracking information on your mobile device or your browser. These technologies include:

  • Cookies and mobile cookies. A cookie is a small file placed on your computer or mobile device. We may use cookies and similar technologies to support the functionality of our Service. This provides a better experience when you use our Service and allows us to improve our Service. It may be possible to refuse to accept cookies or mobile cookies by activating the appropriate setting on your browser or smartphone. However, if you select this setting you may be unable to access certain parts of our Service.
  • Web Beacons. Certain part of our Service and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the us, for example, to count users who have visited those pages or opened an e-mail and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).
  • Behavior tracking. We may use technologies, which can collect information about your activities over time and across third-party websites, apps or other online services (behavioral tracking) with your consent.

You may request us to stop the collection of tracking information at any time by adjusting the settings on the Website, your mobile device, or contact us at privacy@getundebt.com. Please note that disabling these features may render some or all of our Services unavailable.

3.2 Information You Provide to Us

  • We collect information you provide directly to us through the Services, including when you create your account, provide your name and contact information, and send information to us through the Services.
  • In addition, if you send us an email, fill out a feedback form, call us, or communicate with us in any other way, we will collect that information in order to respond to your request, feedback, or question. We will use and share information you provide to us only as described in this Privacy Policy.

(a) Personal Information

Some of the information we collect through your use of the Services or communications with us, such as your name, email address, residential address, phone number, city of residence, student debt information, student lender, educational background, employment information, income, financial information, and social media usernames and profile pictures may personally identify you. We will treat this information as “Personal Information“. We will also treat as Personal Information any non-Personal Information that is combined with Personal Information.

(b) Registered Users

We collect Personal Information from you when you register for an account with us.

It is your responsibility to confirm you have the rights to release any third party Personal Information to us and that the third party has read and consented to our Privacy Policy.

(c) Social Media

Our Services allows you to interact with us on various third party social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. When you choose to interact with us via social media platforms, we may automatically collect additional Personal Information from you. These include your personally identifiable information list, the profile pictures of the contact list, education, work history, events, relationship status, likes, gender, location, URL, a biography, any additional image or information. We may also collect your communications with us through the third party social media platforms.

We may also collect records and copies of your correspondence (including e-mail addresses and phone numbers) with us. With your consent, we may also collect:

  • Your responses to surveys that we might ask you to complete for research purposes.
  • Any photos, videos, locations and other information you tag.
  • Any other types of information you instruct us to collect.

3.3 Aggregate or Anonymized Information

We may combine certain information about your use of the Services with similar information that we obtain from other users for use in an aggregate or anonymous manner.

3.4 Other Collection of Information

We will not ask for or request any sensitive medical information. Please do not provide such information to us through emails, feedback forms or in any other way.

4. HOW YOUR INFORMATION IS USED

We use information that we collect about you or that you provide to us, including but not limited to any Personal Information, Device Information, Location Information, and Usage Information to:

  • Provide you with our Services.
  • Verify your identity.
  • Perform any data analysis necessary to perform our Services, including administration, internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • Manage your access to our Services.
  • Send you information that allows you to use our Services.
  • Send you emails about updates, information or alerts regarding our Services.
  • Give you notices about your account or subscription, including expiration and renewal notices.
  • Provide you with any other information, products and services from us or our partners including advertisers.
  • Give you notices about your account or subscription, including expiration and renewal notices.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • Notify you when an update is available, and of changes to any products or Service we offer or provide through the update.
  • Estimate our audience size and usage patterns.
  • Fulfill any other purpose for which you provide.
  • Store information about your preferences.
  • Allow us to customize our Services according to your individual interests.
  • Speed up our Services.
  • Recognize you when you use our Services.
  • Comply with applicable laws and regulations and other legal requirements.
  • Maintain the security of our Services.

5. HOW YOUR INFORMATION IS SHARED

We will not sell or share your information, including Personal Information, with third parties for the third party’s own direct marketing purposes.

We may share your information, including Personal Information, with our vendors, service providers and agents to the extent reasonably necessary to provide you with the Services. For example, we use a third-party platform for email and cannot communicate with you without disclosing your email address to our third-party email provider. These third parties use any information we share only to support us and our efforts to provide the Services.

We may share your information, including Personal Information:

  • To provide our Services. For example, we may share your information with potential partners or employers that are considering partnering with us.
  • With our affiliates and partners to offer you additional services.
  • With service providers and contractors to the extent reasonably necessary to enable us to provide the Services.
  • During an acquisition or transfer of a majority of the assets of Student Debt Exchange.
  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce our rights arising from any contracts entered into between you and us, Terms of Use and for billing and collection.
  • If we believe disclosure is reasonably necessary or appropriate to protect the rights, property, or safety of Student Debt Exchange, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • You, upon your request.
  • To fulfill the purpose for which you provide it.

We may share non-Personal Information, aggregate or anonymous data with analytics, search engine or other service providers that help us improve our Service.

6. YOUR CHOICES

You may have the opportunity to receive certain communications from us related to our Service. If you provide us with your email address in order to receive communications, you can opt out at any time by using the unsubscribe links at the bottom of our emails. Users may email admin@getundebt.com to request deletion of their account.

Please note that certain emails may be necessary to provide you with our Service. You will continue to receive these emails, if appropriate, even if you unsubscribe from our optional communications.

7. SECURITY

The security of your information is important to us. We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. We also use encryption technology to protect certain information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee against access to your Personal Information by unauthorized third parties. The security of your information transmitted to or through our Services is at your own risk.

8. CHILDREN’S PRIVACY

The Services are not intended for and are not directed toward children. We do not Serve anyone under the age of 18 and we do not knowingly collect information from anyone under age of 18. If you are under 18 years of age, you are not permitted to submit any Personal Information to us. If you believe we might have any information from or about a child, please contact us at privacy@getundebt.com.

The Website may include links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for such privacy policies. Please check the privacy policies applicable to any other website you access via the Website before you submit any personal information to such other website.

10. GEOGRAPHIC LOCATIONS

10.1 Transfer of Your Information to the United States

The Service is operated from the United States. If you are located anywhere outside of the United States, please be aware that information we collect, including, Personal Information, may be transferred to, processed and stored in the United States. Where the data transfer route is no longer available, an appropriate alternative will be put in place. By using our Services or providing us with any information, you consent to this transfer, processing and storage of your information in the United States.

10.2 California Residents

If you are a California resident, you may request from us certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to privacy@getundebt.com.

11. CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users Personal Information, we will post the new privacy policy on the Website at https://www.getundebt.com/privacy-policy. The date that the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this account to check for any changes.

12. CONTACT INFORMATION

Questions, comments, requests and other communications regarding this Privacy Policy are welcomed and should be addressed to:

Canada Holding Company, d/b/a Student Debt Exchange

999 Ponce De Leon Blvd. Coral Gables, Fl. 33134

Email: privacy@getundebt.com

Phone: 305 461 4880